Bisnow Webinar: Reopening the Nation's Workplaces

Reopening The Nation's Workplace: Analyzing the Short & Long Term Changes in Today's Office Culture

Held: July 22, 2020

Bisnow interviewed leaders in the North American Real Estate market to get their insights into the trends they are seeing in the office market in the midst of COVID 19.

Speakers:

Jonathan Pearce, EVP, Ivanhoe Cambridge

Kay Sargent, Senior Principal, HOK

Rachel Gutter, President, International WELL Building Institute

Chris Mundy, US head Office, Oxford Properties Group

Doug Fleit, CEO, American Real Estate Partners

Register to watch this recording on-demand

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CoStar July 2020 Market Report Ontario

With the first half of 2020 behind us, Canada now looks to move forward with the gradual reopening of the economy across the nation. Although Canada overall is reopening at a much slower pace than our neighbours to the south, our reopening plans do not seem to be suffering from the same setbacks, lending credence to the old adage that slow and steady wins the race. Having avoided a major collapse of the economy due to the federal government injecting over $250 billion to keep the economy afloat during the pandemic lockdown, the nation is now paying the price as Fitch Ratings downgraded Canada’s credit rating from AAA to AA+. Although Canada’s government debt-to-GDP ratio increased from 88.3% in 2019 to 115.1% in 2020, Canada continues to be in a stronger financial position than many other G7 countries as global markets continue to invest in Canadian bonds. Going forward, the credit agency has confidence in Canada's economic recovery in 2021 because of the advanced, well-diversified and high-income nature of its national economy, however, expects that Canada’s debt-to-GDP ratio will continue to increase before stabilizing at approximately 120% between 2022 and 2024.

On the provincial level, as a historic second quarter approaches its end, phase two of Ontario’s economic recovery plan is well underway with signs of a calculated return to a semblance of normalcy and widespread discussions around how that ‘new normal’ will shape up, albeit under a lingering cloud of economic uncertainty. And while the full scale of human catastrophe and economic impact is yet to be seen, consumers are clearly seeking the light at the end of the tunnel. As national and provincial officials begin weighing easing lockdown restrictions, they are now faced with finding a balance between personal safety and personal freedom. Real estate owners and operators across every asset class are considering potential longer-term effects of the outbreak and the implications that these fundamental shifts are likely to bring. Municipalities are also facing operating deficits due to the heightened need for municipal services and the simultaneous drop in revenue streams. This could put provincial infrastructure investments at risk as the government may be inclined to cover these municipal deficits using the provincial capital budget, reducing funds available for new projects and necessary ongoing operations and maintenance. The alternative is for municipalities cut costs, services, and their workforces, adding to total job losses precipitated by the pandemic. And with large expected declines in both provincial and federal GDP, the government response to this crisis will have long-term implications for growth even when the economy starts to recover. Beyond the immediate challenges, the duration of the pandemic and the potential for additional waves will ultimately determine the true extent of these transformative and lasting changes in corporate and consumer behaviour.

Social distancing and the largest work-from-home experiment in history has drastically changed the way people interact with commercial real estate. Companies are rethinking their office footprints, retail formats, and warehouse needs on a daily basis. Consumers, forced to shop online because of closed malls and shopping centers, may permanently adjust their buying habits toward e-commerce, accelerating a trend a trend that was already in place prior to the pandemic, but creating an even more acute problem for many previously struggling brands that will likely be forced to radically rethink and reduce their footprints, or risk tipping over the edge into bankruptcy. Furthermore, the virus and corresponding shutdown have drastically impacted global supply chains with the entire retail ecosystems now in peril. Not surprisingly, assets that have greater density have been the hardest hit with demand in regional malls, hospitality, healthcare facilities and student housing dropping considerably. By contrast, self-storage facilities, industrial assets, and data centres have faced less-significant declines. Within the office sectors, the multi-decade trend toward densification and open-plan layouts may reverse sharply. Public-health officials may increasingly amend building codes to limit the risk of future pandemics, which will affect standards for HVAC, square footage per person, and enclosed space ratios.

Although it has been insulated from the recessionary effects of the pandemic, leasing activity in the office sector has slowed as companies are generally avoiding expansions and making conservative decisions. Tenants are now carefully looking ahead to reopening their offices while factoring in social distancing, symptom monitoring, availability of PPE and hygienic supplies, and adherence to regulatory requirements. In the near-term, expect heightened pressure on certain industries, such as coworking or physical-product-based businesses, and landlords with exposure to short-term leases. Office occupiers in the technology, healthcare and creative services sector are expected to fare relatively well. Whereas the federal government, the stabilizing force in Ottawa’s office market, may finally embrace on a larger and more permanent scale, which could create some instability. If sublet space is the canary in the coal mine, then the 300,000 SF jump in sublet space in the downtown Toronto office market this quarter is a sign of what is to come. In fact, downtown Toronto vacancy has jumped from 2.9% in Q1 2020 to 3.6% in Q2 2020, and sublet space now represents 21.1% of that vacant space, up from 15.2% in Q1 2020. This situation is similar to what is occurring in the Ottawa office market as well. With a plethora of sublet options coming to market, reduced tenant competition and more options in general on the market for potential occupiers down the road, it is likely that rent growth will level off this year and certain submarkets in both Toronto and Ottawa will see negative growth by year-end. Reduced investment activity lends credence to this expectation with acquisition capital temporarily freezing and minimal foreign investment activity entering the market. Office construction activity resumed after a brief hiatus, as developers are striving to return to business as usual, while at the same time amending development proposals to brace for potential fallouts from the crisis.

Toronto’s industrial market should be resilient through the pandemic and may see late-year growth. Manufacturing, production, maintenance and supply chains are still among the most essential services and provide an opportunity for revenue during a time of uncertainty. E-commerce sales have spiked, driven by demand for the delivery of essential items and groceries while there is renewed demand for dark kitchens and order fulfillment warehouses. Owners and tenants alike will need to coordinate closely with the public sector to forge plans that are essential to both public safety and the solvency of their workforce, while keeping the lights on in their operations. This will be particularly relevant to manufacturers of critically important components, parts and finished goods, especially those involved in critical infrastructures such as energy and power, transport, communications and food and agriculture. For many companies in the sector, it will mean taking every measure to survive now and thrive in the future.

The National Capital Region’s industrial market has entered a period of uncertainty. Some further degree of vacancy increase is expected in the coming quarters, along with an easing of rental rates. In the past, the lack of big box space available for lease meant that built-to-suit was the only viable option for most large occupiers. Now, with the looming economic impact of COVID-19, new speculative construction is unlikely in this already risk-averse market. For large users, built-to-suit may continue to be the best option if the market softens. However, the industrial sector is expected to be fare better than others as the importance of online shopping and other elements of distribution and supply chain have seen a spike in demand. Ottawa’s retail market is experiencing catastrophic declines similar to those seen in Toronto and cities across the globe. With consumer shopping habits bound to change and retailers needing to adapt to remain financially viable, focusing on consumer needs and building loyalty has never been more important. Retailers with modest or no online presence are moving quickly to change their business trajectories. The pandemic has accelerated the rise of e-commerce and with risks of a potential second wave, consumer loyalty to e-commerce is likely to continue rising. As a result, brands are increasingly pivoting to a direct-to-consumer business model and many e-commerce businesses are experiencing sizable growth.

The deterioration of Toronto’s retail sector has been swift and the true extent of the damage to the economy is likely going to be widespread. The shutdown of all but essential stores added further strain to several years of weak retail sales, rising property taxes and the shift to e-commerce. Entire retail ecosystems are now in peril with new bankruptcies, store and restaurant closures and layoffs announced daily. The retail industry might have effectively reached a tipping point with the pandemic, allowing e-commerce to emerge as the logical successor to traditional brick-and-mortar models. Due to the lockdown and warnings to avoid high-traffic indoor areas and places without proper ventilation, many shopping malls and underground pathways will inevitably see a large reduction in shoppers. Depending on the governmental decrees, neighbourhood streetfront retailers may actually find their foot traffic not significantly reduced, as the perception of safety is higher within this retail subtype. Assets in retail nodes with necessity-based retailers, primarily grocery and pharmacy, will likely find that their consumer traffic remains relatively high. Notwithstanding that, tech giants like Amazon and Shopify continue digitalizing the industry and driving consumer behavior to e-commerce channels, further diminishing hope of a recovery for traditional retail performance.

These insights are made possible through CoStar, the largest commercial real estate source for property listings for sale or lease in Canada.

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This post may include "forward-looking statements" including, without limitation, statements regarding CoStar's expectations or beliefs, which are based on our current beliefs and various assumptions concerning future events and circumstances that are subject to change. Actual results and events may ultimately be materially different. All forward-looking statements are based on information available on the date published, and we assume no obligation to update these statements. You should not construe this post as investment, tax, accounting or legal advice.

CoStar June 2020 Market Report Ontario

MARKET SUMMARY

After almost three months since the onset of the COVID-19 pandemic, ‘phase two’ seems to be well underway with signs of a calculated return to a semblance of normalcy and widespread discussions around how that ‘new normal’ will shape up, albeit under a lingering cloud of economic uncertainty. And while the full scale of human catastrophe and economic impact is yet to be seen, consumers are not surprisingly seeking the light at the end of the tunnel. As officials around the globe begin weighing easing lockdown restrictions, they are now faced with finding a balance between personal safety and personal freedom. Real estate owners and operators across every asset class are considering potential longer-term effects of the outbreak and the implications that these fundamental shifts are likely to bring. Beyond the immediate challenges, the severity and duration of the pandemic will ultimately determine the true extent of these transformative and lasting changes in corporate and consumer behaviour.

Ontario’s commercial real estate industry is also evolving with assets previously generating steady cash flow and returns now being hit hard across the value chain. Service providers are struggling and spending to mitigate health risks for their employees and customers. Many developers can’t obtain permits and face construction delays, stoppages, and potentially shrinking rates of return. Meanwhile, owners and operators face drastically reduced operating income and anxiety about how their tenants are struggling to make lease payments. Although the Canada Emergency Commercial Rent Assistance program is now up and running, it is unknown at this time how many landlords are actually applying for this program on behalf of their tenants. This program could prove crucial in curbing the effects of the pandemic on small to medium sized businesses that are a significant economic driver. The program is essentially a forgivable loan to qualifying commercial property owners to cover 50% of rent payments by eligible small business tenants experiencing financial hardship in April, May and June. The loans will be forgiven if the owner agrees to reduce the eligible small business tenants’ rent by at least 75% for the three corresponding months under a rent forgiveness agreement, which includes a pledge not to evict the tenant while the agreement is in place. Given the rapid evolution of COVID-19, the speed at which the economy and financial markets are evolving, and the unprecedented uncertainty surrounding the potential severity and duration of the pandemic, economic outlooks are now subject to considerable volatility.

Social distancing and the largest work-from-home experiment in history has drastically changed the way people occupy and interact with commercial real estate. Companies are now rethinking their office footprints and warehouse needs on a daily basis. Consumers forced to shop online because of closed malls and shopping centers may permanently adjust their buying habits toward e-commerce. Before the pandemic, consumers were already shifting their spending habits away from physical stores, and this long-term trend is expected to accelerate after the crisis, especially as many previously struggling brands are tipped over the edge into bankruptcy or forced to radically reduce their footprints. Assets that have greater human density seem to have been the hardest hit, with demand in regional malls, hospitality, healthcare facilities and student housing down. By contrast, self-storage facilities, industrial properties, data centres, and even streetfront retail have faced less-significant declines. Within office space, the multi-year trend toward densification and open-plan layouts may reverse sharply. Public-health officials may increasingly amend building codes to limit the risk of future pandemics, potentially affecting standards for HVAC, square footage per person, and amount of enclosed space. And while the retail sector has had its share of challenges over the past few years, they pale in comparison to what it’s facing now. The virus and corresponding shutdown are threatening the entire retail ecosystem, from supply chains to the retailers themselves, their landlords and their lenders.

The Greater Toronto Area’s (GTA) office market was thriving prior to the emergence of the coronavirus, with historically-low vacancy and unemployment, robust rental growth, well-capitalized owners, diversified tenant bases and new product slated to deliver over the next few years. However, the ensuing slowdown carried significant weight, as tenants with expected Q2 move-in dates saw their occupancy timelines pushed farther out. Many tenants have requested rent deferrals, with landlords requesting extensions on their lease terms in response. In the near-term, expect heightened pressure on certain industries, such as coworking or physical-product-based businesses, and landlords with exposure to short-term leases. Announcements from tech giants the likes of Google, Facebook, Twitter and Microsoft for long-term adoption of work-from-home policies could influence the entire office sector to incorporate remote working as a pillar of the ‘new normal’. Considering the fluidity of the situation, the implications on the office market going ahead remain to be seen. Overall demand is expected to lessen, with rental rates likely to either adjust downward or level off. In the coming months, many new construction projects that were nearing delivery will see their completion dates pushed out or their plans amended to brace for potential fallouts. GTA’s diverse economy coupled with federal and provincial government’s actions providing economic aid could potentially mitigate some risk as we navigate through the crisis.

2020 started off exceptionally strong in Greater Toronto’s industrial market with historically tight market conditions characterized by pent up demand and rapidly rising rents. And while the trickle-down effect initiated by China’s supply chain shutdown has caused disruptions, the industrial sector could be the least affected by the global pandemic. Manufacturing, production, maintenance and supply chains are still among the most essential services and provide an opportunity for revenue during a time of uncertainty. E-commerce sales have spiked driven by demand for the delivery of essential items and groceries. Short-term leases are expected to gain traction while companies look for temporary space to fulfill online orders and store product overflows. Additionally, delays to the estimated 9 million SF of industrial space currently classified as under construction and expected to come online in 2020 combined with continued demand for space will result in an expected continued shortage of available space over the coming years. On the other hand, the deterioration of Toronto’s retail sector has been swift and the true extent of the damage to the economy could be widespread. The shutdown of all but essential stores added further strain to several years of weak retail sales, rising property taxes and the shift to e-commerce. Entire retail ecosystems are now in peril with new bankruptcies, store and restaurant closures and layoffs announced daily. The retail industry might have effectively reached a tipping point with the coronavirus pandemic.

Ottawa was experiencing slow-but-steady growth entering COVID-19 with strong economic and office market fundamentals. The launch of the Confederation LRT Line last year combined with historically low unemployment, low vacancy and a diverse tenant mix will provide some buffer to the uncertainty surrounding the pandemic. Tenants may choose to temporarily vacate or sublease out space to reduce costs, pushing vacancies up in Q2. Apart from the office component in several mixed use developments, such as Zibi and the upcoming 900 Albert development, and some previously announced design builds, office construction is largely on hold as institutional landlords look for significant pre-leasing in place and large tenants hesitate to commit to space in developments that could be years from completion. As always, Ottawa’s office sector will benefit from a significant federal government presence providing a soft landing from the adverse effects of the crisis. The industrial market in the National Capital Region has entered a period of unprecedented uncertainty. Some degree of vacancy increase is likely, along with an easing of rental rates. The lack of big box space available for lease in the past meant that built-to-suit was the only viable option for most large occupiers. Now, with the looming economic impact of COVID-19, new speculative construction is very unlikely in this already risk-averse market. For large users, built-to-suit is the only option in this market. However, the industrial sector is expected to be fare better than others as the importance of online shopping and other elements of distribution and supply chain have seen a spike in demand. Ottawa’s retail market is experiencing catastrophic declines similar to those seen in Toronto and cities across the globe. Retailers were struggling before the coronavirus pandemic began and the impact has simply lessened their chances for survival. With consumer shopping habits bound to change and retailers needing to adapt to remain financially viable, focusing on consumer needs and building loyalty has never been more important. The long-term impact of COVID-19 on retail will largely depend on how soon retailers and restaurants can reopen, the capacity at which they can reopen, and the willingness for the consumer to open their wallets.

These insights are made possible through CoStar, the largest commercial real estate source for property listings for sale or lease in Canada.

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This post may include "forward-looking statements" including, without limitation, statements regarding CoStar's expectations or beliefs, which are based on our current beliefs and various assumptions concerning future events and circumstances that are subject to change. Actual results and events may ultimately be materially different. All forward-looking statements are based on information available on the date published, and we assume no obligation to update these statements. You should not construe this post as investment, tax, accounting or legal advice.